International Pilates College
Dispute Resolution Process

To expedite resolution of minor disputes please call 703-pil-ates, for more serious complex issues please follow the Dispute Resolution Process.

IPC’s Dispute Resolution Process outlines a course of action to address concerns of students and/or educators.

The IPCollege Dispute Resolution Process provides

• An open forum for both parties to tell their side of the story
• Discussions of issues and concerns you would not be allowed to discuss in court
• You have a say in the outcome, rather than having it imposed by a judge
• A free service so that all parties spend less money than other alternatives
• All parties maintain confidentiality and preserve relationships with all parties
• Three different resources independently working to resolve issues; IPCollege Board of Directors, Pilates peers and a professional mediator.

Provisions

• Participating in IPCollege education programs constitutes acceptance of the following process in order to resolve conflicts that may arise concerning participants and an agreement to attempt to resolve such dispute(s) in good faith of effort by all parties.
• IPCollege requires that all IPCollege educators and student-teachers are held to these procedures prior to submitting to a Court of Law.
• Concerned parties shall initially communicate directly with ‘IPCollege’ board of directors to allow them to attempt to resolve any disputes or concerns precipitously .
• If any party finds the IPCollege board of directors suggested resolution unsatisfactory, the concerned party may then notify the IPCollege board of directors to submit the issue to a neutral ‘Disciplinary Board’.
• If any party finds the ‘Disciplinary Board’ suggested resolution unsatisfactory, the concerned party may notify the ‘IPCollege’ board of directors to arrange a neutral Mediator to pursue a mutually satisfactory resolution.

Time Restrictions

• A registered complaint, grievance or dispute must be submitted to the IPCollege in writing within a reasonable time period of the complaint.
• All respondents must comply in writing within a reasonable time period.
• The ‘IPCollege’ board of directors, the ‘Disciplinary Board’ and/or the Mediator sequentially will make every effort toward a mutually satisfactory resolution within a reasonable time period.

• A ‘Complaint’ is defined as a charge of dispute or an issue of concern.
• The ‘Complainant’ is defined as the person or organization that initiate the Complaint.
• The ‘Respondent’ is defined as the person or organization whom the Complaint was filed against.
• The ‘Disciplinary Board’ is defined as two (2) neutral independent Pilates instructors that are not familiar with the issue of the Complainant.
• The ‘Appeal’ is a request to submit to a professional Mediation Service.
• The ‘Mediator’ is a trained neutral mediator that provides people with an opportunity to resolve conflicts without going to court.

• A ‘Complainant’ must submit to IPCollege board of directors 1) their name, 2) their address 3) all their available contact information 4) the name of the ‘Respondent’ 5) the Respondent’s address 6) all the Respondent’s available contact information 7) complete details of each ‘Complaint’ 8) verifiable information to document support of the ‘Complaint’
• Any information regarding the complaint will be submitted to the ‘Disciplinary Board’ if a resolution is not reached.
• In the event that a resolution is not reached with the ‘Disciplinary Board’ they will submit all information to the Mediator.
• If these three attempts for resolution fail, all compiled information and suggestions will be submitted to both parties for review by their respective legal representatives.

• Within a reasonable time period the ‘Respondent’ may submit a written retort to allegations of the ‘Complaint’ with any documents corroborating his/her position of the allegation(s).
• The ‘IPCollege’ board of directors will forward a copy of the Respondent’s initial retort to the ‘Complainant’.

• The ‘Complainant’ may submit a rebuttal that only addresses issues of the Respondent’s initial retort to the IPCollege board of directors.
• The IPCollege board of directors will forward a copy of that rebuttal to the ‘Respondent’.

• The ‘Respondent’ may submit a final reply that only pertains to matters of the Complainant’s rebuttal to the IPCollege board of directors.

• During the review, the IPCollege board of directors will communicate with both parties and attempt to negotiate a mutually satisfactory resolution.
• The IPCollege board of directors will inform both the ‘Complainant’ and the ‘Respondent’ with
  1) a summary of the dispute
  2) their Preliminary suggestion
  3) the reason for that suggestion
  4) a notice that either party may request a review by a ‘Disciplinary Board’ with their contact information

Secondary Action

• During the review, the ‘Disciplinary Board’ will communicate with both parties and attempt to find a mutually satisfactory resolution.
• The ‘Disciplinary Board’ will inform the IPCollege board of directors, the ‘Complainant’ and the ‘Respondent’ with
  1) a summary of the dispute
  2) their Preliminary suggestion
  3) the reason for that suggestion
  4) a notice that either party may request free services of the Center for Civic Mediation, 323-930-1841, Inquiry@centerforcivicmediation.org

Third Action; Appeal to a Mediator

• The un reconciled party must submit a mediation request with the Center for Civic Mediation, 323-930-1841, Inquiry@centerforcivicmediation.org
• Both parties hereby agree to attend this mediation in their request for dispute resolution prior to any action taken in a Court of Law.